Below FAQ are some common concerns of our Customers.
If you have other questions, please just send it to support@buymiel.com.com.

Filter by Topic
  • All
  • Pre Sale Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Please click on CONTACT US to get in touch.

There are certain conditions associated with return/refund.
• Damaged, if the bottle or the container is damaged in a way that 
the product is spilling out of it.

• Wrong Product, if the delivered item is not the one you ordered.

• Expired Product, if the delivered item is expired.

• Missing a Product, if you have ordered a set of products and 
anything is missing in the delivered products.

If the delivered products satisfy any of the above mentioned 
conditions, you will have 48 hours to notify/contact us after the 
product being delivered. Our team will analyze the claim before 
initiating return/refund process.
For any return/refund queries :

please contact our Customer Support at support@buymiel.com

We only do refund if you received a defects, incorrect or 
incomplete delivery, you need to email us at 
support@buymiel.com within 48 hours of receiving it (The 
refund window will close after 48 hours) with the image of the 
damaged product and the invoice

All approved refund will take up-to 7 working days to be reflected in your bank statement.

Ones your order is dispatched, it cannot be cancelled.Thank you.

Once you received the confirmation email, your address and phone cannot be modified

As soon as you place an order, A confirmation email will be sent to you with a tacking url, all our orders are dispatched within 48 hours.

Click on TRACK ORDER to track your order..

Miel has an idealistic lot, we believe in a new kind of green and clean that’s great on your skin, hair, planet, and hip-pocket.

We are Vegan, Cruelty free, Sulphate free, Paraben free, Silicone free and Non comedogenic (face serum).

they are safe to be used daily. Our products are made from 100% natural ingredients.

Unable to find satisfactory answers ? Contact Support